HELP KEEP OUR COMMUNITY SAFE

CURRENT UPDATES

IMPORTANT CUSTOMER NOTICE
Monday 9 August 2021

Today our team has been updated by NSW Health about COVID-19 exposure at our centre.

Anyone who visited the centre on the date and time below are a CASUAL CONTACT and must get tested and self-isolate until they receive a negative result. As their date of exposure at this venue occurred in last 4 days, they must get another test on day 5 from the date of exposure. They must also wear a mask around others and limit their movements until they get another negative result. They should continue to monitor for symptoms and if any symptoms occur, get tested again.

  • Bakers Delight - Thursday 5 August - between 12:20pm to 12:25pm
  • Crazy Bargain Warehouse - Thursday 5 August - between 12:15pm to 12:20pm

We are continuing our thorough cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community.

IMPORTANT CUSTOMER NOTICE
Friday 6 August 2021

Our team has been updated by NSW Health about a COVID-19 exposure site at our centre.

Anyone who visited our centre on the 3rd of August between the times of 9am to 9.30am are a CASUAL CONTACT and must get tested and self-isolate until they receive a negative result.

As the date of exposure at this venue occurred in last 4 days, they must get another test on day 5 from the date of exposure. They must also wear a mask around others and limit their movements until they get another negative result. They should continue to monitor for symptoms and if any symptoms occur, get tested again.

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community.

IMPORTANT CUSTOMER NOTICE
Wednesday 28 July 2021

Your safety is our priority.

In line with updated NSW Government directions, the current lockdown measures have been extended which means selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit our opening hours page.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking in at every touchpoint, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.nsw.gov.au/covid-19

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Monday 26 July 2021

Today our team has been updated by NSW Health about COVID-19 exposure sites at our centre. These include Coles, Priceline, Post Office and Lake Haven Shopping Centre.

Anyone who visited the following venues on the dates and times listed below are a CASUAL CONTACT and must get tested and self-isolate until they receive a negative result. As their date of exposure at this venue occurred in last 4 days, they must get another test on day 5 from the date of exposure. They must also wear a mask around others and limit their movements until they get another negative result. They should continue to monitor for symptoms and if any symptoms occur, get tested again.

·         Coles                                                      Saturday 24 July                    between 10:15am and 10:25am

·         Priceline                                                Saturday 24 July                    between 10:20am and 10:40am

·         Post Office                                             Saturday 24 July                    between 10:35am and 10:50am

·         Lake Haven Shopping Centre              Saturday 24 July                    between 10:15am and 10:50am

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Lake Haven Shopping Centre

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre.

POPULAR ARRIVAL TIMES

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You can filter by date to help you plan when to shop before you leave home.

Wearing of Masks

In-line with the recent announcement made by the NSW Government, face masks are required in our centre for everybody aged 12 years and older. This excludes people whose duties are not public-facing and who cannot wear a mask for medical reasons.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

FREQUENTLY ASKED QUESTIONS

DO I NEED A FACE MASK WHEN I VISIT

In-line with the recent announcement made by the NSW Government, face masks are required in our centre for everybody aged 12 years and older. This excludes people whose duties are not public-facing and who cannot wear a mask for medical reasons.

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 5:30pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 4:00pm
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