Helloworld Travel Lakehaven is a Finalist in the National Travel Industry Awards 2019

02 Jul 2019

Lake Haven Centre are extremely proud of our Retailers and when we hear about our stores doing well in their industry, we feel it is our duty to tell our community the great news.

Most recently we found out that Helloworld Travel Lakehaven is a Finalist in the National Travel Industry Awards 2019.  This is the against every travel agent in the country.  The Winner is announced at the Awards Gala Ball on Sat 20th July.  This is on top of recent accolades at the Helloworld Conference for going back to back as NSW/ACT Agency of the Year and Jackie Capuano receiving NSW/ACT Manager of the year. Wow! 

Because of this brilliant win (and fingers crossed for the National Travel Industry Awards later this month) we thought we should ask Jackie a couple of questions and help you get to know her (before you book your next getaway). 


Jackie, how long have you been in the travel Industry?

Jackie Capuano: I have been in the travel industry for over 30 years.  Opened my own store in Mosman in Sydney when I was 19 years old.

Why do you love working with people and travel?

J: I can honestly say that I still wake up everyday loving to go to work in this industry.  I love making people’s dreams come true.  To sit and put together people’s travel plans is very satisfying and when they return and tell us how wonderful their experience was.. Priceless!

Where is your favourite destination?

J: I have been fortunate to travel a very big part of this amazing world, and can honestly say I’ve had awesome experiences in every destination I have been to.  Who wouldn’t want to experience the cultures, food, sights of what this world have to offer.  If I had to pick one, Egypt was pretty spectacular.

Do you still have travel locations on your bucket list?

J: I will always have a bucket list when it comes to travel.  It is such a big world and so many places I have yet to experience.

What does it mean to you to be acknowledged in the industry?

[Jackie Capuano] After being in this industry for the amount of years I have, to be fortunate enough to be honoured with some memorable accolades, but this upcoming award for Best Travel Agent Single Location in Australia amongst every agent across every brand is pretty mind blowing! The National Travel Industry Awards are the biggest industry awards and just to be a Finalist is an honour.  Fingers crossed we take out this award on 20th July.