We're here for you - trading update

19 Jun 2020

Trading Update 19 June 2020

It’s been pleasing to see a further easing of some restrictions across NSW in recent weeks which has helped restore confidence in many businesses to reopen and we’re excited to see our customers returning too. As always, our priority is to ensure everyone who visits Lake Haven Centre can safely access the products and services they need.

You’ll notice COVID-19 precautionary measures remain in place across Lake Haven Centre and we expect everyone to adhere to the government-led recommendations and maintain a healthy distance from others.

Reopening restaurants and cafes
In line with advice from the State Government, we’re excited to see a number of our restaurants and cafes reopen. Stores will display the maximum number of customers who can be inside at any one time and will adhere to the strict distancing measures.

Please click HERE to see a list of our food retailers now open – including those who now offer dine-in services.
Please note not all restaurants and cafés will be able to offer a dine-in option straight away. Food outlets with common seating areas, such as those located within our Food Court, may remain takeaway or delivery only.


Reopening beauty and personal care facilities
In line with advice from the State Government, beauty services will also start to reopen. Again, please remember the maximum number of customers at any given timee and all physical distancing requirements must be maintained. Stores will display the maximum number of patrons at their entry or shop window for your convenience.

For beauty and personal care retailers trading hours and contact details HERE.

Health and Safety
Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

- Physical and digital signage reminding customers to keep a safe distance apart
- Window signage and floor decals provided to retailers to assist with communicating physical distancing measures
- Increased sanitisation and cleaning of all customer touch points and high traffic areas
- Hand sanitiser at all entrances
- Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
- Automated alerts on occupancy allowing our team to actively monitor how many customers are in the centre at any time
- Additional team members in-centre during peak periods, offering hand sanitiser and reminding customers of distancing guidelines
- Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate
- Precautionary closures of playground and kids rides and the closure of massage chairs, until further notice

Good hygiene practices
While visiting the centre, please help us keep our community safe by following the below good hygiene practices:
• Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
• If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authorities’ advice.

For additional information please visit: NSW Health

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.

 

 

 

Update 13 June: Food Court Reopened - Our Food Court has reopened 13.06.2020

Guided by the latest NSW government health advice, food courts will now be able to accommodate up to 50 people seated within our Food Court’s at any one time .

Your safety is our priority and a number of measures are in place including:

A minimum of four square metres (4sqm) per person.

All dine-in customers must be seated at a table

Maintaining 1.5m physical distancing in waiting and seating areas.

Additional cleaning and sanitising of Food Court furniture is occurring.

Completion of COVID-19 Safety Plan by food court retailers;

 

Thank you for supporting our Food Court retailers.

 

22.05.2020

Centre trading hours have reverted back to our standard trading times to allow Retailers greater flexibility in serving customers.

Monday 09:00am - 05:30pm
Tuesday 09:00am - 05:30pm
Wednesday 09:00am - 05:30pm
Thursday 09:00am - 09:00pm
Friday 09:00am - 05:30pm
Saturday 09:00am - 05:00pm
Sunday 10:00am - 04:00pm

Given that this is ongoing for the foreseeable future, some retailers may choose to change their trading times to suit. Please check individual retailers websites for the most up to date trading times. 

 

30.03.20

We’re changing our trading hours to adjust to the unprecedented challenges presented by COVID-19.

From Tuesday 31 March, we’ll be open from 10am-5pm Monday to Saturday and 10am-4pm Sunday.

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic including more frequent cleaning and encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and would like to assure you that we are staying up-to-date with the latest government advice, and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our database for regular updates.

Please take care of yourselves, your families and friends during this uncertain time.

25.03.20

In these uncertain times shopping centres will remain open to continue providing you with essential household items, products and services that you need during this time.

Following current government direction the following venues and retailers are closed temporarily - beauty therapy, day spas, massage, nail bars, laser clinics, tanning and waxing salons, cinemas, gyms, entertainment venues and pubs. 

While our food courts are closed and we’ve removed all seating, many of our dining operators and cafés remain open for take away and delivery.

Our hairdressers are open with appointments limited to 30 minutes and the 1 person per 4 square metre rule applies.

With these changes in place, please check our store listing or with individual stores for current opening hours.


Update 23.03.20
A number of our restaurants and cafés will be offering delivery and takeaway services. Please see individual stores for details at this time.

We continue to operate within Government and relevant health authority’s guidance, this includes current advice to close:
- Entertainment venues (including cinemas)
- Restaurants, cafes & pubs. However takeaway services will become available. Please continue to refer to this page for takeaway service providers.
- Gyms

Keep informed
We will endeavour to update our store listings on this website with amended trading hours, and any store closures in a timely manner, so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

Please sign up to our database or follow us on social for regular updates.


Your Safety is our Priority
Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We know there is community concern about Coronavirus (COVID-19) and public spaces, and we are proactively taking measures to ensure our centre continues to be a safe place to visit, work and enjoy.

With the health, safety and wellbeing of our customers, retailers, team and community always our highest priority, we’re taking extra precautions within our centre to ensure it is a clean and safe place for you including:
• more frequent cleaning with a focus on frequently touched surfaces and bathrooms
• we’ve closed play areas
• we’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
• we’re promoting good hygiene to help slow the spread of coronavirus
• We’ve deferred all events and activities for now


Good hygiene practices
While visiting the centre, please help us keep our community safe by following the below good hygiene practices:
• Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

• If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit:  https://www.health.gov.au/ 

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued support during this time and look forward to seeing you soon. Take care